Webflow Technical Customer Support Associate (Weekends)

  • Remote (UK, Ireland, Sweden or Portugal)
Posted 6 months ago

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible. 

About the role 

  • Location: EMEA Remote (UK, Ireland, Sweden, or Portugal)
  • Preferred time zones: EMEA (UK, Ireland, Sweden, or Portugal)
  • Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Wednesday-Sunday or Saturday-Wednesday.

Please let us know your availability in your application!

As a Technical Customer Support Associate, you’ll … 

  • Provide consistently high-quality customer experiences for all Webflow customers 
  • Help customers in support queues using applications including but not limited to ClickUp and Zendesk
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

About You

You’ll thrive as a Technical Customer Support Associate if you:

  • Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service 
  • Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
  • Understand HTML, CSS, DNS or have advanced understanding of Webflow
  • Exhibit analytical reasoning and critical thinking skills for technical troubleshooting 
  • Have the ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!
  • Have demonstrated written and verbal communication skills in the English language - Additional French and/or German skills welcomed

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"
 
Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.
 
Our Core Behaviors:
  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often

Our commitments to you 

  • We’ll pay you! This is a 40 hour per week contract that includes equity
  • We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We offer flexible parental leave 
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being 

Think you’re a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. 

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